Ring the DWP for FREE

Use the following numbers to contact the DWP for free.

 

ABBREVIATIONS

JCP – Job Centre Plus

NISSA – Northern Ireland Social Security Agency

PDCS – Pensions, Disability & Carers Service

TPS – The Pension Service

 

AA – Attendance

DLA – Disability Living Allowance

ESA – Employment & Support Allowance

IB – Incapacity Benefit

IS – Income Support

PIP – Personal Independence Payment

 

UPDATE 15-12-2016 *Many of the freephone numbers have been pulled by the DWP who now want you to pay for your enquiries! Numbers which have been cancelled are deleted with a strikethrough.

 

08009177777

TXT

PIP New Claims Textphone

0800220674

NISSA

Benefit Enquiry Line for AA, DLA, Carer’s Allowance & Carer’s Credit


08007317339

TXT

State Pension Textphone


08000234888

TXT

Jobcentre Plus Textphone


08000181888

 

Jobcentre Plus – Welsh


0800882200

 

DLA / AA Main Benefit Enquiry Line


0800991234

TPS

Pension Credit Application Line


08000224250

 

Customer First Line


08000556688

JCP

First Contact New Claims


08000121888

JCP

First Contact New Claims – Welsh


08000327952

JCP

New Claims Crisis Loans


08000328355

JCP

New Claims Crisis Loans – Welsh


08000856318

NISSA

ESA Fresh Claims


08000856528

 

Customer Payment Centre – Shared Services


08000857075

PDCS TPS

Method of Payment Reform


08006783682

 

DWP Emergency Line


08006783696

 

DWP Emergency Line – Welsh


08006783717

JCP

New Claims Crisis Loans


08007314811

PDCS TPS

Pension Credit


08007317898

PDCS TPS

State Pension New Claims


08007317936

PDCS TPS

State Pension New Claims – Welsh


08081002658

NISSA

State Pension New Claims


08081006165

NISSA

Pension Credit New Claims


08001690096

NISSA

IB (IS) Re-assessment


08000121573

NISSA

PIP Fresh Claims
(not operational until PIP goes live in NI)


08009172222

 

PIP New Claims Service Line


08006783675

JCP

Emergency

 

This list is currently being reviewed and is expected to be slightly amended/updated in the near future

 

FREEPHONE DIRECTORY ENQUIRIES

Did you know that there is STILL a freephone number for directory enquiries? It’s run by 118 and if you can just put up with a little advert, then you can place a free enquiry. The number is:

0800 118 3733

 

Need Extra Time Form Filling?

Remember, you are allowed an extra 2 weeks extension on form filling but you’ll need to request this first by phoning the appropriate number. This may give you extra time to contact health professionals or consultants who can support your application. If you can get support from a doctor – fantastic; but if you can get the support of a consultant – or someone higher up in the medical profession – then you stand a better chance of winning your claim.