Ring the DWP for FREE

Use the following numbers to contact the DWP for free.



JCP – Job Centre Plus

NISSA – Northern Ireland Social Security Agency

PDCS – Pensions, Disability & Carers Service

TPS – The Pension Service


AA – Attendance

DLA – Disability Living Allowance

ESA – Employment & Support Allowance

IB – Incapacity Benefit

IS – Income Support

PIP – Personal Independence Payment


UPDATE 15-12-2016 *Many of the freephone numbers have been pulled by the DWP who now want you to pay for your enquiries! Numbers which have been cancelled are deleted with a strikethrough.




PIP New Claims Textphone



Benefit Enquiry Line for AA, DLA, Carer’s Allowance & Carer’s Credit



State Pension Textphone



Jobcentre Plus Textphone



Jobcentre Plus – Welsh



DLA / AA Main Benefit Enquiry Line



Pension Credit Application Line



Customer First Line



First Contact New Claims



First Contact New Claims – Welsh



New Claims Crisis Loans



New Claims Crisis Loans – Welsh



ESA Fresh Claims



Customer Payment Centre – Shared Services



Method of Payment Reform



DWP Emergency Line



DWP Emergency Line – Welsh



New Claims Crisis Loans



Pension Credit



State Pension New Claims



State Pension New Claims – Welsh



State Pension New Claims



Pension Credit New Claims



IB (IS) Re-assessment



PIP Fresh Claims
(not operational until PIP goes live in NI)



PIP New Claims Service Line





This list is currently being reviewed and is expected to be slightly amended/updated in the near future



Did you know that there is STILL a freephone number for directory enquiries? It’s run by 118 and if you can just put up with a little advert, then you can place a free enquiry. The number is:

0800 118 3733


Need Extra Time Form Filling?

Remember, you are allowed an extra 2 weeks extension on form filling but you’ll need to request this first by phoning the appropriate number. This may give you extra time to contact health professionals or consultants who can support your application. If you can get support from a doctor – fantastic; but if you can get the support of a consultant – or someone higher up in the medical profession – then you stand a better chance of winning your claim.

Stop the scrapping of contributory based ESA & JSA: Benefit Petition.

Make benefits fair for those that have paid into the system with National Insurance contributions.

We are asking that the DWP does not scrap contributory based ESA & JSA as they are currently planning to.

Currently claimants that have paid enough national insurance contributions can get these benefits with little means testing; DWP analysis suggests 30% of claimants, over 300,000 families, would be £80 per week worse off if these types of benefit were scrapped. DWP predicted saving £1.3billion in 2018-19.

Imagine paying into an insurance system that promises to pay back a certain amount should you fall sick or loose your job. Now imagine that the insurance company goes back on it’s promises and pays you only a base rate. This is what the DWP is proposing by scrapping contributory based ESA & JSA. If the DWP were a company, it would be breaking the law.

According to the Institute of Fiscal Studies, “Entitlement to contributory ESA & JSA depends not on income, but on one’s history of national insurance contributions. They are remnants of Beverage’s vision of social insurance in a working age social security system in which 80% of spending is now means tested. This is an area of which the coalition has made cuts, limiting the duration of contributory ESA claims (except for the most disabled claimants) to a year from April 2012. A total of£5bn a year is now spent on contributory ESA and JSA, however, abolishing them would save only a fraction of that amount since most recipients (those with low incomes) could claim an equivalent amount in means tested benefits instead. The BBC report suggests the saving could be £1.3bn a year with over 300,000 households £80 a week worse off.

This reform would represent another stage in the slow demise of the contributory benefits system: which in itself is contrary to major European countries that are more generous and reward the workers for paying into to the system: we are 8th out of ten major European countries in generosity of benefits, source EuroStat, Organisation of Economic Cooperation and Development.

Why are these changes unfair?

According to the ONS the poorest 20% have the equivalent of £2000 in wealth each compared to the richest 10% that are 8,500% richer on average. It’s the governments duty of care to ensure adequate food, shelter and adequate living conditions to each and every citizen. (We have in the UK signed up to the to the international convention on economic and social rights in 1976 that says the UK must provide every citizen adequate food of sufficient quality, and the stopping of benefits to at least buy food is tantamount to breaking this international agreement).

The proposal to stop contributory ESA and JSA makes a mockery of the governments rhetoric of rewarding working people, which is gross double standards and gross hypocrisy. Also the Council of Europe has criticised the UK for its welfare reform and the inadequate level of benefits.

The UN has launched an investigation of the UK’s treatment of disabled people.

The grossest hypocrisy is rewarding the bankers with a subsidy of £30bn a year according to the new economics forum through quantitative easing etc. showing their loyalty to rewarding greed.


Relative Spending on Benefits across Europe

or “How tight-fisted is our government with benefits?”

After its victory in the United Kingdom general election, 1945 the Labour Party pledged to eradicate the Giant Evils of society*, and undertook policy measures to provide for the people of the United Kingdom “from the cradle to the grave.”

*The Beveridge Report of 1942 had identified five “Giant Evils” in society: squalor, ignorance, want, idleness and disease. Beveridge recommended a national, compulsory, flat rate insurance scheme which would combine health care, unemployment and retirement benefits.

Around the same time other Western European Countries saw similar measures being taken out, and soon national insurance schemes became de rigueur across the continent.

Spending on these schemes has gradually risen over time but in many European countries the actual amount given in benefits is a hotly debated subject – generally the conservative right-wing has discouraged a welfare system, arguing that such systems are open for abuse and that they make people less independent more reliant on the state. The more socialist and liberal opinions feel that welfare systems are necessary for maintaining basic human rights and that benefits should, at the very least, provide subsistence payments to the most needy in society.

It doesn’t take much analysing to see how meagre the benefits system is in our country – considering that we are one of the richest countries in Europe. It seems that continental Europe are willing to give their citizens what amounts to a fair standard of living, whereas in the UK, we see repeated attacks on the poorest in society – taking back billions from the budget in the name of ‘austerity’.

On the continent – when workers are unfortunate to lose their jobs, or to become sick; the state are willing to continue to pay them the majority of their wage, until they are able to find work again.

Thanks to the Coalition Government, Britain now has some of the lowest benefits in Europe


Petition: Come clean about cuts affecting disabled people

Petition to Ian Duncan Smith and the DWP created by DPAC;

Disabled People have had enough…..

“I say to those watching today and who are genuinely sick, disabled or are retired. You have nothing to fear. This government and this party don’t regard caring for the needy as a burden. It is a proud duty to provide financial security to the most vulnerable members of our society and this will not change. This is our contract with the most vulnerable.”

Iain Duncan Smith – October 2010 http://conservative-speeches.sayit.mysociety.org/speech/601437

As disabled people we’ve spent the last five years enduring attack after attack-we’ve fought back in any way we can. But fear and anxiety are now part of everyday life. Over the past five years we’ve seen our support and whatever security and peace of mind we once had being slowly and methodically being stripped from us .Through a combination of ‘reform’ and the notion of austerity we have been hit by cuts and have borne the brunt of the Coalitions ideological determination to reduce the welfare state.

Basic Human Rights

There’s plenty of statistical evidence to show how the abolition of the Disability Living Allowance, the proposed closure of the Independent Living Fund, the Work Capability Assessment, sanctions and savage cuts to local authority budgets have removed our basic human rights and tried to remove our dignity and fight-and these are just some of the cuts. We’ve also been hit by cuts to our rights to inclusive education,cuts to legal aid, cuts impacting on the right to a home,cuts to our travel support, NHS cuts and many more.

Disabled people are targeted 9 times more than most citizens

Simon Duffy of the Centre for Welfare Reform has calculated the scale of the unfairness, saying simply that when it comes to cuts,‘Disabled people are targeted 9 times more than most citizens. People needing social care are targeted 19 times more than most citizens.’ http://www.centreforwelfarereform.org/library/by-date/briefing-on-how-cuts-are-targeted.html

We have been dismayed at the lack of opposition to these cuts, from some politicians and from some of our fellow citizens. However, we believe the public has fallen prey to a propaganda campaign which has led them to believe that many of us are scroungers and fraudsters. Remember when Grant Shapps said that almost a million people had dropped claims for disability benefit to avoid being assessed, the implication being that they were all fraudsters? This was headline news in the Daily Mail, but when the UK Statistics Authority rebuked Shapps for completely misrepresenting the situation, there was very little coverage, so people were left with a totally false impression.

“grave and systematic violations” of the Human Rights of Disabled People

In 2014 we learned that the United Nations Committee on the Rights of Persons with Disabilities is said to be conducting a confidential inquiry into the “grave and systematic violations” of the human rights of disabled people in the UK. https://www.opendemocracy.net/ourkingdom/stuart-weir/britain-faces-un-investigation-over-systemic-violations-of-disability-rights

Welfare Reform Deaths

Every week we learn of more people who have lost their lives due to government policies. We try to keep a records http://blacktrianglecampaign.org/2014/10/21/uk-welfare-reform-deaths-updated-list-october-21st-2014/ although we know there must be more, and we know that these deaths represent just the peak of a mountain of misery that is being heaped upon people whose lives are already difficult. We believe that if they knew the truth, the ordinary people of this country would be appalled at these policies and their results.

We know there are more cuts to come, both the Tories and Labour have vowed to continue their notion of austerity. The Tories have said there will be 12 billion pounds of further cuts

​The IFS have said we face cuts of 21 billion by 2020.​ Leaks say that again these will target disabled people and what’s left of the vital welfare support that many of us have contributed to so that there is a welfare state and safety net in place for all when they need it. We’ve had enough…

Its time all political parties came clean on further cuts to disabled peoples support, instead of false promises and lies

Please, oppose any further cuts to vital support for disabled people and those with chronic health conditions by signing with us below.

Money Creation should only be used in the Public Interest.


The same banks that caused the financial crisis currently have the power to create 97% of the UK’s money. They’ve used this power recklessly, putting most of the money they create into property bubbles and financial markets. And now they’re back to their old ways.

We need a change. The power to create money should only be used in the public interest, in a democratic, transparent and accountable way. The 1844 law that makes it illegal for anyone other than the Bank of England to create paper money should be updated to apply to the electronic money currently created by banks.

When new money is created, it should be used to fund vital public services or provide finance to businesses, creating jobs where they’re needed, instead of being used to push up house prices or speculate on the financial markets.

March for the Homeless 15 April 2015



Protests going on all over the UK:


For more information visit: https://marchforthehomeless2015.wordpress.com/uk/



If you can’t make it to any of the demonstrations on the day, then why not motivate discussion about the shocking state of homelessness in the UK and abroad. Remember: Twitter, Facebook, Google+ and other social media sites are all good strategies for getting the message across. Why not email your local MP? Use this link to find out their email address: https://www.writetothem.com/.



Join this local petition on change.org made by Leamington Claimants Union to Warwick District Council. We asked the council to: “Be Aware of your Duty of Care to the Homeless and Vulnerably Housed.” This is a petition to ask Warwick District Council to either abolish the Spare Bedroom Tax and the Council Tax for benefit claimants in the Warwick District area (they are, after all, totally draconian stealth taxes) – or – Set up a Night Shelter.* Follow the link below to SIGN THE PETITION…






*In Warwick District, if you are homeless, there are a few services which may be able to help you: A Night Shelter for two nights a week – Wednesday & Sunday nights – Radford Road Methodist Church – Run by volunteers. Rough Sleeper Outreach Team – Run by Midland Heart and the Way Ahead Project – Street Homeless support – Run by Salvation Army. THERE IS CURRENTLY NO NIGHT SHELTER OPERATING ALL WEEK.

Shall the British Prime Minister Please Stand Up?

What a shame there are so few comedians who can impersonate David Cameron! (does anyone remember Mike Yarwood regularly taking off a few of our members of parliament every Saturday night?). I’m sure that a lot of us remember that during the 70s & 80s we had so many of our MPs lampooned in the media – who could forget Spitting Image?

It seems that satire’s being suppressed in the mainstream right now – which is odd, considering we are supposed to have a free and unbiased media (yeah, right!).

Anyway, here’s a little clip we found on YouTube (and were searching for more, so send in your funnies!)

No2Sanctions Day – stop the sanctions

National day of action – 19 March 2015

Put a STOP to Benefit Sanctions

[first posted by unitetheunion.com]

More and more people are facing benefit sanctions. Over 2 million people have had their money stopped in the past 2 years.

That’s 2 million people, many of whom have been plunged into poverty, unable to heat their homes or even eat. How is this meant to help prepare people for work?

Benefit sanctions must be fought against – say #No2Sanctions

These sanctions are cruel and handed out for ridiculous reasons such as:

  • Arriving minutes late to a meeting
  • Not applying for jobs when waiting to start a new job!
  • Missing an appointment on the day of the funeral of a close family member.

This has to stop

Up and down the country on Thursday 19 March Unite will be protesting against the cruel use of sanctions. Join Unite and take action too.

FOUR ways to get involved

  1. Join an event near you on Thursday 19 March to stop benefit sanctions in your community.
  2. Sign the petition calling on the government to stop using sanctions.
  3. Share your story – Unite is looking for people who have been sanctioned to tell their story.
  4. We want to show the reality and impact on people’s lives – show your support – share you thoughts and add your support on Twitter and Facebook #No2Sanctions, Like unitetheunion on Facebook.